Best Tips To Improve Calling Skills At Workplace
Talking to a client, customer, seniors or just the subordinates while at the workplace is often considered to be a difficult and annoying task. Without seeing the face of the individual to judge his emotions, expressions and reactions you have to communicate. There are a lot of chances that you may end up muddling up the call and creating problems for yourself.
Though there does not lay any trick in making a successful call conversation, but one may opt for these simple yet effective tips to make sure the call never fails.
Have a positive tone: If you are able to project a natural, enthusiastic and attentive tone while you are taking any professional call, you can be ensured to get the complete attention of the person on the other hand.
While taking the call firstly, greet the person with a smile to give a fresh start. To a fact smile can really be heard. Take care of your vocal quality throughout the call. Do not carry a very high or very low rate of speech, both may irritate the listener or may add to the frustration of already irate listener. Your rate of speech should not exceed 130 to 150 words per minute.
Clear Enunciation: Understanding the message which is being conveyed by the person on the other end may change the tension filled conversation to a productive conversation.
While on the call try and speak clear. Try using simple phrases and words to ease the understanding process. The last thing you could ever do to spoil the whole conversation is confusing the listener and thus making him feel inferior. Do not make use of fillers and slangs to sound professional. Using words like, “umm”, “Ahh”, “Dude” can distract the quality of interaction, making problems harder to attend.
Eating food to chewing gums, while on a call is against the ethical practices.
Practice Communication Skills: To sound confident and appealing it is required to have strong communication skills. If you have faith on your own words you can convince anyone. Communication skills improve only with practice and require a lot of efforts and patience.
One may also opt to join some English communication courses to work on their skills and improve the way they express their thoughts in the language. If any of you are looking for smart English Communication courses with a English training institute in Chennai, then Aksent would be my suggested name, as it is one of the best spoken English classes in Chennai.
Be Sincere: Greeting the person while starting the conversation with sincerity makes a positive impression. Say hello and stay genuine. Try avoiding the use of scripted greetings because most of them sound inauthentic and artificial.
Do not miss to address yourself with yours and company’s name and try to attend the call in the least rings possible. In the middle of the conversation, do not give faulty answers to the person on call, but try to put negatives also in a smart and positive way to avoid his anger.
In case you wish to transfer the call, ask for the permission on the person before you keep the call on hold, this hold a positive impression and show you concern towards his issue.
You can make a lot of difference in your career by just answering one call correctly. No one knows which that ‘One Call’ is. So, treat each of them to be the table changer and your fortune will take a flight to pioneer.
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